SAP Business ByDesign - What's New 26.02 Release Update

SAP Business ByDesign - What's New 26.02 Release Update

SAP Business ByDesign 26.02 delivers a meaningful upgrade to the customer support experience, introduces new extensibility options, and strengthens core business processes. As part of the SAP Business ByDesign 26.02 What’s New update, the standout enhancement is the redesigned Built‑In Support experience, now fully aligned with SAP for Me and SAP’s broader Cloud ERP support model.

Top 3 benefits for customers:

• Faster, clearer support resolution through a modernised Built‑In Support interface

• Better extensibility with new PSM‑enabled fields, including updates to the Transportation Lane

• Improved consistency with SAP’s cloud roadmap, especially around support, analytics, and integration touchpoints

A Modern, Unified Built‑In Support Experience

The biggest change in SAP Business ByDesign 26.02 is the next‑generation Built‑In Support (BIS). SAP has redesigned the support experience to match what customers already see in S/4HANA Cloud and other SAP cloud products, creating a unified and modern support model.

What’s new in Built‑In Support?

• A cleaner, modern UI inside your ByDesign tenant

• Full integration with SAP for Me for seamless switching

• A unified support model across SAP Cloud ERP

• Flexible case management:

  • Create and track cases inside ByDesign

  • Manage everything centrally in SAP for Me

  • Move between both without losing context

• Better transparency with clearer case history, attachments, and communication threads

  
  

Why this matters

This is a major quality‑of‑life improvement. Customers get faster answers, key users get better governance, and partners get a more predictable support workflow.

SAP Business ByDesign 26.02 What’s New: Functional Enhancements Across Core Business Areas

SAP continues to refine ByDesign with targeted improvements that make everyday operations smoother.

Supply Chain Management

• New PSM read‑release fields added to the Transportation Lane

• Better access to logistics and sourcing data for integrations

• Stronger automation potential for partners and customers

These updates form an important part of the SAP Business ByDesign 26.02 What’s New enhancements for logistics and sourcing.

Finance & Controlling

While this release is not finance‑heavy, SAP has aligned ByDesign more closely with SAP Cloud ERP innovations:

• Improved consistency with S/4HANA Cloud reporting structures

• Better integration points for analytics and liquidity planning

  
  

Platform & Extensibility

• Additional PSM and API updates

• Cleaner data structures for reporting and integration

• More flexibility for partner‑built extensions

• New APPLICATION_LOG fields exposed in the Public Solution Model for custom analytics

  Together, these improvements strengthen the extensibility pillar of the SAP Business ByDesign 26.02 What’s New release.

  
  

Alignment with SAP’s Cloud ERP Strategy

SAP is clearly positioning ByDesign as a stable, mid‑market cloud ERP that integrates smoothly with the wider SAP ecosystem.

Strategic signals from this release:

• Built‑In Support now mirrors S/4HANA Cloud and SuccessFactors

• SAP for Me becomes the central cockpit for lifecycle and support

• Extensibility updates ensure ByDesign remains integration‑friendly

• SAP continues to invest in consistency rather than disruptive change

This is reassuring for customers who value continuity and long‑term stability.

What This Means for End Users

• A simpler, more intuitive support experience

• Faster case creation and tracking

• Clearer communication with SAP Support

• A consistent experience across SAP cloud products

What This Means for Key Users & Administrators

• Reduced admin overhead

• Better governance through SAP for Me

• More predictable support workflows

• Improved integration options via new PSM fields

  
  

What This Means for Partners & Consultants

For partners, SAP Business ByDesign Release 26.02 brings:

• More efficient support processes

• Cleaner integration design

• Better reporting alignment with SAP’s cloud roadmap

• Faster troubleshooting and escalation

Final Thoughts on SAP Business ByDesign 26.02 What’s New

SAP Business ByDesign 26.02 is a strategically important release. The new Built‑In Support experience alone delivers immediate value for every customer, while the incremental enhancements across Supply Chain, Finance, and Platform Services strengthen ByDesign’s position as a reliable, cloud‑native ERP for mid‑market organisations. Optima Cloud Consulting will continue to analyse each release and provide clear, practical guidance to help customers maximise their SAP investment.

Learn more on the SAP Help Portal